Returns & Exchanges

Due to the perishable nature of our handmade cakes and pastries, we are unable to accept returns; however, we are committed to resolving any issues regarding quality or transit damage promptly.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please carefully check your items for any visible damage or discrepancies against your order confirmation.

• 2.
  Document Issues

  If there is a problem, take clear photographs of the product and packaging to help our quality control team investigate the matter.

• 3.
  Contact Customer Care

  Notify us within 24 hours of receipt by emailing our support team with your order number and the photos of your items.

• 4.
  Resolution Process

  Our team will review your claim and, where appropriate, arrange for a replacement delivery or issue a refund to your original payment method.